CUSTOMER SUPPORT AGREEMENTS (CSA)
Regardless of what Caterpillar® equipment you operate, a CSA guarantees timely expert service to keep you on the move. You have more time to run your business whilst we perform important service and maintenance work on your machine.
Our CSA specialists will work with you to determine the best strategies to maximise productivity and minimise costs. CSAs provide the basis for us to link together our many service capabilities and offer them as a menu of options that can be tailored to meet your specific needs.
The range of CSA’s include:-
- Preventive Maintenance Agreements,
- Repair and Maintenance Agreements, and
- Custom Designed Repair and Maintenance Agreements.
What is a Customer Support Agreement?
A CSA is any arrangement between you and Cavpower that helps you lower your cost per unit of production by providing a planned approach to scheduled services or repairs at a pre-determined price.
Who should have a CSA?
CSA's are for everyone. Customer Support Agreements are not just for large machines or fleets. Everyone from a single machine owner to a mining fleet can be enrolled in a CSA.
CAVCARE Maintenance Agreements
A CavCare Maintenance Agreement is a convenient and affordable way to help lower your operational costs and increase productivity by providing a planned approach to scheduled services or repairs at a fixed price.
Some of the CavCare benefits include;
- We do it for you –we perform preventive maintenance and repair tasks on your cat equipment, enabling you to focus on your core business.
- Customisable – customised to fit your business needs, your equipment and your applications. We will work with you to determine the most suitable agreement for your business.
- Guaranteed Quality - genuine Cat parts and fluids are used in all services
- Fixed Costs – you know exactly what you will be paying throughout your entire agreement
- Flexible Payment Options – fixed up-front. Pay by month, by quarter, or by service – we’re flexible.
- Convenience – we can perform scheduled maintenance services when it fits your schedule
- Improved Resale Value – professionally maintained machines and detailed service records will help increase the value when it’s time to sell
- Experienced Technicians – work is performed by highly skilled Caterpillar trained technicians that know Cat equipment
Want to know more…
Our Equipment Management team will work with you to determine the best type of CavCare agreement for your business, your equipment and applications. For more information call us on 1300 CAVCARE (1300 228 227).
Select from below to Download Cat Information Brochures:
